Introduction

Chianti Cafe (hereinafter referred to as “our restaurant”) is committed to providing services that satisfy our customers. This policy outlines our guidelines for returns and refunds.

Regarding Dissatisfaction with Food or Services

If you are dissatisfied with the food or services provided, please contact us within 24 hours of your visit. Upon reviewing the situation, we will consider the following options:

Full or partial refund.
Discount for your next visit.

Refund Restrictions

Please note that refunds will not be available in the following cases:

Food that has been fully consumed or used.
Refund requests based on personal taste preferences.
Requests made more than 24 hours after the visit.

We accept payments in cash and credit cards (Visa, Mastercard, American Express). However, refunds for electronic money or QR code payments are not supported. Refunds will be processed in cash or to the original credit card used.

Refund Request Process

To request a refund, please visit our restaurant in person during business hours or contact us by phone. We will review your request and respond promptly.

Refund Processing Time

Refunds will be processed within 7 business days from the date of your request. Refunds will be issued in cash or to your credit card, with no additional fees applied.